T-Mobile Authorized Retailer

Customer service was horrible. The workers were talking negatively about the customers in the store. The workers were very rude and using profanity out loud in the store while laughing, joking with each other the manager included. Will never use this store again for any of my services. When you go into the store they don’t great you properly and when you do get their attention (finally) they are rude and obnoxious. They be on their cellphones and have you just sitting there like a zombie waiting on them to stop texting on their phones sitting right in front of you(the nerve) . They talk to you very unprofessionally and when you ask a question they respond as if you just cursed them out with an attitude (hello, it’s your job to answer my questions and if you don’t know the answers try and find out the answers) a lot of the questions I asked they didn’t even know the answers to just gave me a stupid response. They were also speaking negative about one of the customers using a racist comment 😒I had just left church so I had to reframe my comments and decided to just do this review to let others know what to expect when you go to that store location. I gave them a one star but would have rather given them a -negative zero star. Absolute nonsense. I will NEVER go back to that store again. It’s bad enough you have to wait for 20-30 minutes to be seen but to be treated rudely when you are finally noticed is unacceptable 😤 and to make things worse the manager (latino lady) was just as rude. They were speaking Spanish to each other while dealing with a customer and after he left they were talking badly about him. The young guy was rudely using profanity and the manager didn’t bother to speak with him about doing that in front of their customers .They need to fire them all

Told I was getting a promotion of 3 free sync up trackers with buying the T-Mobile home internet. I didn't care or want these trackers they just gave them to me and said T-Mobile is paying for it. I asked what the 5 dollars a month was and she said it's completely free. Come to find out there's a monthly charge on these "free" trackers I didn't even ask for. Feels unfair to sneak something like a monthly charge into a purchase without letting the buyer know. Not real sales when the buyer is not made aware or condoning a purchase. I felt forced into something and is not what should represent the T-Mobile company. Give me honesty and vulnerability and give me the option to choose if I want it. -5 stars for me. Every time you walk into one of these stores you have to ask 100 questions and you better watch your back or they might give you a subscription you can't afford and never asked for